Privacy Policy

1. Introduction

Welcome to `le-zeus.uk`! This Privacy Policy explains how Olympus Gaming Solutions Ltd. ("we", "us", "our"), the operator of this website, collects, uses, shares, and protects your personal data when you visit and interact with our website, particularly when engaging with the "Le Zeus" slot game.

Your trust is paramount to us. We understand the sensitive nature of online gambling and your concerns about the security of your personal and financial information. This policy is designed not only to comply with the stringent requirements of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK and international regulations, but also to clearly demonstrate our commitment to your privacy and security. We aim to be transparent about our data practices, ensuring you feel confident and safe when enjoying "Le Zeus".

2. Who We Are

We are a licensed operator committed to providing a secure and fair online gaming experience. Our website `le-zeus.uk` serves as an official platform for the "Le Zeus" slot game by Hacksaw Gaming.

3. Our Commitment to Your Privacy

As a gambling operator, we operate within a highly regulated environment where data protection is not just a legal obligation but a cornerstone of our operational integrity. We commit to:

• Transparency: Clearly informing you about what data we collect and why.
• Security: Implementing robust measures to protect your data from unauthorised access or breaches.
• Fairness: Ensuring all data processing is lawful, fair, and conducted with your interests in mind.
• Accountability: Taking full responsibility for your data and demonstrating compliance with data protection laws.
• Responsible Gaming: Using data to support and promote responsible gambling practices.

4. What Data We Collect

We collect various types of information, including personal data, to provide our services, maintain security, and comply with legal obligations.

4.1. Information You Provide Directly

When you register an account, make deposits, or interact with our customer support, you may provide us with:

• Identity Data: Full name, date of birth, gender, nationality.
• Contact Data: Email address, postal address, telephone number.
• Account Data: Username, password (encrypted), security questions/answers.
• Financial Data: Payment method details (e.g., bank account details, credit/debit card numbers – though we only store partial card numbers for security), deposit and withdrawal history.
• Verification Documents: Copies of identity documents (e.g., passport, driving licence) and proof of address (e.g., utility bills) for Know Your Customer (KYC) and Anti-Money Laundering (AML) purposes.
• Communication Data: Records of your correspondence with us via email, live chat, or phone.
• Responsible Gaming Data: Any self-exclusion requests, deposit limits, loss limits, or other responsible gaming settings you actively set.

4.2. Information We Collect Automatically

When you interact with our website and play "Le Zeus", we automatically collect certain data:

• Device and Usage Data: IP address, device type, operating system, browser type and version, language settings, time zone setting, plugins, and network information.
• Gameplay Data:
  • Betting History: Records of your bets placed on "Le Zeus" (within the €0.10 - €50.00 range), spin outcomes (wins/losses), and timestamp of each spin.
  • Game Feature Usage: Your interaction with "Le Zeus" specific features like "Mystery Reveal", "Feature Spins" (e.g., "Bonushunt", "Le God Mode"), and "Bonus Games" (e.g., "Bolt & Run", "Myth-Taken Identity", "Gods Just Wanna Have Fun"), including any bonus purchases.
  • Session Information: Duration of play, game rounds completed, and any interruptions (e.g., due to reaching the 20,000x bet max win).
  • RTP & Volatility Interactions: Data related to how you engage with the game's stated Return to Player (RTP) and volatility settings.
  • Accessibility Feature Usage: Data on your use of accessibility features (e.g., screen reader support, keyboard navigation, colourblind considerations) to ensure compliance with Directive (EU) 2019/882 standards.
• Website Interaction Data: Pages visited, links clicked, time spent on pages, referral sources, and navigation paths.
• Cookie Data: Information collected through cookies and similar technologies (see Section 12).

4.3. Information From Third Parties

We may receive information about you from trusted third parties, including:

• Identity Verification Services: To verify your age and identity for compliance with legal and regulatory requirements (KYC, AML).
• Payment Service Providers: To process your transactions and prevent fraud.
• Gambling Regulators and Law Enforcement: Information related to compliance, investigations, or reports.
• Affiliate Partners: If you accessed our site via an affiliate link, we may receive information about the referring affiliate for commission tracking purposes. This typically involves a unique identifier, not your direct personal data.
• Publicly Available Sources: To verify information you have provided or for fraud prevention.

5. How We Use Your Data (Purposes and Legal Bases)

We use your personal data for various purposes, relying on specific legal bases under the UK GDPR:

6. How We Share Your Data

We are committed to keeping your personal data confidential. We will only share your data with trusted third parties under strict conditions and for specific purposes, as outlined below:

• Game Providers: We share necessary gameplay data (e.g., bet size, spin results) with game developers like Hacksaw Gaming (for "Le Zeus") to ensure the game functions correctly, to verify game integrity (RNG), and to resolve any technical issues.
• Payment Service Providers: To facilitate secure deposits and withdrawals, your financial data is shared with reputable payment processors. We ensure these providers are PCI DSS compliant.
• Identity Verification & Fraud Prevention Services: We work with third-party providers to perform age verification, KYC, and AML checks to comply with our legal obligations and prevent fraud.
• Gambling Regulators & Authorities: We are legally obliged to share information with the UK Gambling Commission (UKGC) and other relevant regulatory bodies or law enforcement agencies when required by law or to protect our legitimate interests.
• Responsible Gaming Organisations: In cases of self-exclusion, or if we identify potential problem gambling behaviour, we may share relevant data with organisations like GamStop or GamCare, often in an anonymised or aggregated form, to support player protection.
• Customer Support Providers: To provide you with efficient customer service, your communication data may be shared with our support partners.
• IT Service Providers: We use third-party providers for hosting, maintenance, data analytics (including Yandex.Metrica as detailed below), and other IT infrastructure services.
• Affiliate Partners: If you have arrived at our site via an affiliate link, we may share limited, pseudonymised data (e.g., a unique identifier, confirmation of registration or deposit) with our affiliate partners to track referrals and calculate commissions. This data does not directly identify you.
• Professional Advisers: Such as lawyers, accountants, or auditors, where necessary for legal, financial, or auditing purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to continued adherence to this Privacy Policy.

7. International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside the UK or the European Economic Area (EEA). This includes circumstances where our service providers or game developers are located in countries without an adequacy decision from the UK government.

Yandex.Metrica Disclosure

For all other international transfers, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the ICO or other legally approved mechanisms, to ensure your data receives a level of protection equivalent to that under UK GDPR.

8. Data Security

The security of your data is a top priority. We implement robust technical and organisational measures designed to protect your personal data from accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers, including financial transactions, is encrypted using industry-standard SSL/TLS technology.
• Access Controls: Strict internal policies and procedures limit access to your personal data to authorised personnel on a need-to-know basis.
• Firewalls and Intrusion Detection: Our systems are protected by advanced firewalls and regularly monitored for suspicious activity.
• Regular Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• PCI DSS Compliance: For financial data, we adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure handling of payment card information.
• Data Minimisation: We only collect and retain data that is necessary for our stated purposes.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention period for your data is determined by:

• Legal Obligations: Gambling regulations (e.g., UKGC) require us to retain certain data (e.g., transaction records, identity verification documents, responsible gaming history) for a minimum of five years after the termination of your account. AML regulations may require longer retention.
• Contractual Requirements: Data necessary to provide our services and manage your account.
• Dispute Resolution: Data may be kept longer if there is a potential dispute or legal claim.
• Legitimate Interests: For analytics, fraud prevention, and improving our services, data may be retained in an anonymised or pseudonymised form indefinitely.

Upon the expiration of the retention period, your personal data will be securely deleted or anonymised.

10. Your Rights

Under the UK GDPR, you have several important rights regarding your personal data. We are committed to upholding these rights:

To exercise any of these rights, please contact us using the details provided in Section 15. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts.

• Strictly Necessary Cookies: Essential for the website's operation (e.g., remembering your login, maintaining game session for "Le Zeus"). These do not require your consent.
• Performance Cookies: Collect information about how you use our website (e.g., pages visited, loading times), which helps us improve functionality. This includes Yandex.Metrica cookies (see Section 7).
• Functionality Cookies: Remember your preferences (e.g., language, currency) to provide a more personalised experience.
• Targeting/Advertising Cookies: Used by us or our third-party advertising partners (including affiliates) to deliver relevant advertisements and track the effectiveness of campaigns.

We use a cookie consent management platform to give you control over your cookie preferences. You can manage or withdraw your consent at any time through the cookie settings available on our website.

12. Responsible Gaming and Age Verification

We are deeply committed to Responsible Gaming. Gambling can be addictive, and we take our responsibilities seriously.

• Age Verification: You must be 18 years or older to use our services. We conduct stringent age verification checks during registration and periodically thereafter.
• Player Protection Tools: We provide tools within your account settings to help you manage your gambling, including:
  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Session time limits ("reality checks")
  • Self-exclusion options (for periods from 6 months up to 5 years).
• Data for Responsible Gaming: We use your gameplay data (e.g., betting patterns on "Le Zeus", frequency of play, purchase of bonus features) to monitor for potential signs of problem gambling behaviour. This allows us to intervene proactively and offer support where needed.
• Support Organisations: If you are concerned about your gambling, or that of someone you know, we strongly encourage you to seek help from independent organisations:
  • GamCare: Free information, support, and counselling for problem gamblers. Visit: www.gamcare.org.uk
  • GamStop: A free service that lets you self-exclude from all online gambling companies licensed in Great Britain. Visit: www.gamstop.co.uk
  • BeGambleAware: Provides information to help people make informed decisions about their gambling. Visit: www.begambleaware.org

13. Third-Party Websites

Our website may contain links to third-party websites, products, and services (e.g., payment providers, responsible gambling support organisations, affiliate casino sites). These third parties have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review their policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you through prominent notices on our website or via email. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us:

Complaints