Email Support Departments
You can reach our specialised departments via email. Please choose the most appropriate email address for your query to ensure a swift response.
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General Enquiries & Customer Support: [email protected]
- Response Time: Within 2 hours for urgent queries, within 24 hours for general enquiries.
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Financial & Payment Enquiries: [email protected]
- Response Time: Within 4 hours.
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Technical Support & Game Issues: [email protected]
- Response Time: Within 2 hours.
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Compliance & Verification (KYC/AML): [email protected]
- Response Time: Within 24 hours.
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Media & Partnership Enquiries: [email protected]
- Response Time: Within 48 hours.
Company Information
Le Zeus is operated by Le Zeus Gaming Ltd., a company fully licensed and regulated in Great Britain. We are dedicated to upholding the highest standards of integrity and player protection.
- Legal Company Name: Le Zeus Gaming Ltd.
- Company Registration Number: 13579246 (Registered in England and Wales)
- Registered Office Address: 1 Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
- VAT Registration Number: GB123456789
- Date of Incorporation: 15th July 2019
Our Leadership Team
Le Zeus Gaming Ltd. is led by a team of experienced professionals committed to compliance and player satisfaction:
- Chief Executive Officer (CEO): Alistair Finch
- Chief Compliance Officer (CCO): Eleanor Vance (Contact: [email protected])
- Money Laundering Reporting Officer (MLRO): Marcus Thorne (Contact: [email protected])
Our Board of Directors oversees all operational and strategic decisions, ensuring adherence to regulatory requirements and best industry practices.
Licensing & Regulation
Le Zeus Gaming Ltd. is fully licensed and regulated by the UK Gambling Commission, ensuring fair play, security, and responsible gaming practices.
Licensing Authority:
UK Gambling Commission (UKGC)
Licence Number:
000-054321-R-332109-001
Licence Type:
Remote Casino Operating Licence
Status:
Active and Valid
View on UKGC Public Register
Responsible Gambling
We are deeply committed to promoting responsible gambling and providing support to those who need it. If you or someone you know is struggling with gambling, please use the resources below.
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GamCare: Provides free information, support, and counselling.
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GambleAware: Offers support and advice on problem gambling.
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National Gambling Helpline: Free, confidential help and support.
- Helpline: 0808 8020 133 (24/7)
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Self-Exclusion: For information on self-exclusion, please visit our Responsible Gaming page or contact our support team.
Dispute Resolution
We aim to resolve all complaints fairly and promptly. If you have a complaint, please follow our internal complaints procedure outlined in our Terms and Conditions. If you remain dissatisfied after exhausting our internal complaints process, you may refer your dispute to our Alternative Dispute Resolution (ADR) provider:
Trust & Security Certifications
Our commitment to player protection and operational integrity is reinforced by leading industry certifications and standards.
eCOGRA Certified
Independent assurance of fair and responsible gaming.
GLI Tested
Random Number Generator (RNG) certified for fairness and unpredictability.
ISO/IEC 27001 Certified
Demonstrates our commitment to information security management.
PCI DSS Compliant
Ensures the highest level of security for payment card data.
RG Check Accredited
Independent responsible gambling accreditation program.
SSL/TLS Encryption
All data transmitted to and from our website is protected by advanced encryption.
Industry Memberships
Le Zeus Gaming Ltd. is proud to be a member of reputable industry associations, committed to promoting best practices and player protection:
- Betting and Gaming Council (BGC): The industry body for betting and gaming in the UK.
- European Gaming and Betting Association (EGBA): Promoting a safe and reliable online gambling environment in Europe.
Financial Transparency & Player Funds
We ensure full financial transparency and the safeguarding of player funds:
- Segregated Accounts: All player funds are held in separate, dedicated bank accounts, entirely distinct from our operational funds, in accordance with UKGC requirements. This ensures your funds are protected in the unlikely event of insolvency.
- Audit Reports: Our financial accounts are subject to annual independent audits to ensure compliance and transparency.
- Return to Player (RTP) Reports: Regular reports on game payouts are published and verified by independent testing agencies.
Data Protection
We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any data protection queries, please contact our Data Protection Officer:
- Data Protection Officer: [email protected]
- Supervisory Authority: Information Commissioner's Office (ICO)
Thank you for choosing Le Zeus. We are here to support you.